Louis Rossmann just sold his soul to FUTO, a non-profit that aims to disrupt large tech companies, which may or may not be a good idea, you decide...
Anyways, this Rossmann guy used to run a macbook repair store and had excellent customer support... or customer handling procedures... and he told stories about his experiences with bad customers.
I always thought that customers have most of the rights, and it is like 99% true in my country, BUT Rossmann made me realize that kind of attitude causes more harm to you than to the business.
Financially I have always been in a weird place, let's just leave it at that, and I have done some questionable things to have retail stores replace my electronics under warranty, even though most of the time I broke the stuff, completely my fault.
That also means that mentally I was always in a bad place, that's why I let myself be so irresponsible and immoral with my actions.
There is this one second hand PC store (that I'm not going to name) that sells refurbished, used and very used computers and parts on-line, and also in their physical store... at ~90% retail prices, which is a major ripoff. So this is how I justified my actions, when I took advantage of an error on their website and ordered a Core 2 Duo processor for 10 bucks, even though I knew the price should have been 50 bucks... but they made an error.
So I placed the order, it got processed the next morning and I chose in-person pickup at the store, to avoid paying for shipping. I went there nice and early and the guy simply told me that it will be 50 bucks. I told him it says 10 bucks on the website, then he called his boss and the price was quickly corrected ... they also cancelled my order and said that I could leave. I was furious and on my way out I intended curse quietly, but it was got loud and everybody in the store heard "suck my dick!". This was my worst reaction in a public place EVER, the guy was coming towards me telling me that "this is not how we do things here", I quickly turned around, apologized and left ... BUT that wasn't the end of the story.
I wrote a nice long letter to the customer protection agency with screenshots and everything, explaining my position that I just wanted to order a product and they cancelled my order ... screenshots of the receipts ...etc... and I thought this was the end of it, my anger was completely gone after sending the letter.
Then one day (maybe 2 weeks later) I get a phone call from the consumer protection agency that they started an investigation, got in touch with the company and said they'll give me the processor BUT I have to apologize (again?). I didn't mind, because I was sorry for swearing at them, so I went to the store and ... yeah ... I apologized, then they made me wait ... then they said the item is not in stock, but they'll call me when they'll get some more. They played me, but I played along ... and visited the store 3 more times ... and got the same reaction, they even wrote down my phone number on a post-it ... yeah ... I knew they weren't gonna call me.
Back then (about 10 years ago) I though they were manipulative and evil, so I left a bad review on google maps and I thought it was the end of the story... and I behaved questionably a few more times at other stores, so they'd replace my stuff ... time went on, but one day I watched one of Louises' videos where he explained that these are standard procedures at stores to handle bad clients.
It struck me kinda' hard, so I decided that I'm not going to be a shitty customer anymore, EVER, because these acts caused me mental harm, even when I managed to achieve my goal... it's not worth it.
LONG STORY SHORT nowadays whenever I have a warranty problem I think twice about even sending back the product. If I really need it repaired or replaced, then I choose the least stressful method and patiently wait for my turn to get my product repaired/replaced. No more phone calls or emails asking when it's ready.
As a side note, this behaving nicely crap had some unintended consequences too. Once I ordered a very cheap Gigabit switch from a local store and didn't contact them for two months, just to be nice, because I knew they were professionals. As it turned out they forgot to (or couldn't) contact me AND many others who ordered the same product cancelled ... so when I visited 2 months later and asked about it, they had like 20 of these switches on the shelf and said that people weren't picking them up. They are good switches and I could have sold them all with a profit, no problem, if I actually called them in time and bought them all. SO in this case the store lost some shelf space and maybe a hundred bucks because of my patience and niceness ... go figure 🤷♂️