An ad made me cry today... that's how you know you have to be careful what you do and say for a couple days...
Normally I wouldn't watch anything like this once ... but today I kept watching it over and over again...
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An ad made me cry today... that's how you know you have to be careful what you do and say for a couple days...
Normally I wouldn't watch anything like this once ... but today I kept watching it over and over again...
I don't even remember her name ... I just realized that now ... I only remember the names of the bad Romanian teachers ... OMG Isaac Claudia used to ask me if I'm retarded, whenever I didn't have my homework. She kinda' had a point there, I had zero interest in learning that stupid language, never did any of the homework, BUT you don't say that to a kid, repeatedly.
In reality I was kinda OK, all my grades were fine up until 9th grade, when half of the class didn't get a passing grade, due to a garbage teacher we got. She was still young and didn't know how to teach.
Long story short my grades were mostly fine up until then, BUT I have the deceased Romanian techer to thank for finishing 12th grade. She introduced group exercises, which meant that I didn't do sheet. Arguably I was in a worse situation, as now the group was stressing me out that I couldn't do my part and then the teacher was also stressing me out...so ... it was mostly bad, BUT the way the techer ran things, some groups never got to present their work and that's how I managed to slip through the cracks.
In 12th grade I didn't get a passing grade, so I had to go take additional exams in the summer. That was one of the weirdest experiences of my life. My regular teacher was busy, so my old teacher from 5-8th grades came to do the exams. She hated me, but was happy that day for some reason. There were like 30-40 literary works that I should have studied for the exam, BUT I picked the exact two that I studied in a panic early in the morning before the exam.
I mean, that was really just... very unlikely... how things happened... I was starting with a few sentences and the teacher would continue ... then she'd ask me something, I responded correctly in a few words and she would continue... I mean... that was just a complete 180 my world did that day.
HOW THE TEACHER DIED?
Her memory will always be tied to 9/11 in my mind, as I explained in a previous post. She had bad pneumonia, went to the hospital, she got some medicine and they sent her home. She felt A LOT worse in a few days, she went to the hospital and later died. She got blood poisoning somehow and went unnoticed.
Louis Rossmann just sold his soul to FUTO, a non-profit that aims to disrupt large tech companies, which may or may not be a good idea, you decide...
Anyways, this Rossmann guy used to run a macbook repair store and had excellent customer support... or customer handling procedures... and he told stories about his experiences with bad customers.
I always thought that customers have most of the rights, and it is like 99% true in my country, BUT Rossmann made me realize that kind of attitude causes more harm to you than to the business.
Financially I have always been in a weird place, let's just leave it at that, and I have done some questionable things to have retail stores replace my electronics under warranty, even though most of the time I broke the stuff, completely my fault.
That also means that mentally I was always in a bad place, that's why I let myself be so irresponsible and immoral with my actions.
There is this one second hand PC store (that I'm not going to name) that sells refurbished, used and very used computers and parts on-line, and also in their physical store... at ~90% retail prices, which is a major ripoff. So this is how I justified my actions, when I took advantage of an error on their website and ordered a Core 2 Duo processor for 10 bucks, even though I knew the price should have been 50 bucks... but they made an error.
So I placed the order, it got processed the next morning and I chose in-person pickup at the store, to avoid paying for shipping. I went there nice and early and the guy simply told me that it will be 50 bucks. I told him it says 10 bucks on the website, then he called his boss and the price was quickly corrected ... they also cancelled my order and said that I could leave. I was furious and on my way out I intended curse quietly, but it was got loud and everybody in the store heard "suck my dick!". This was my worst reaction in a public place EVER, the guy was coming towards me telling me that "this is not how we do things here", I quickly turned around, apologized and left ... BUT that wasn't the end of the story.
I wrote a nice long letter to the customer protection agency with screenshots and everything, explaining my position that I just wanted to order a product and they cancelled my order ... screenshots of the receipts ...etc... and I thought this was the end of it, my anger was completely gone after sending the letter.
Then one day (maybe 2 weeks later) I get a phone call from the consumer protection agency that they started an investigation, got in touch with the company and said they'll give me the processor BUT I have to apologize (again?). I didn't mind, because I was sorry for swearing at them, so I went to the store and ... yeah ... I apologized, then they made me wait ... then they said the item is not in stock, but they'll call me when they'll get some more. They played me, but I played along ... and visited the store 3 more times ... and got the same reaction, they even wrote down my phone number on a post-it ... yeah ... I knew they weren't gonna call me.
Back then (about 10 years ago) I though they were manipulative and evil, so I left a bad review on google maps and I thought it was the end of the story... and I behaved questionably a few more times at other stores, so they'd replace my stuff ... time went on, but one day I watched one of Louises' videos where he explained that these are standard procedures at stores to handle bad clients.
It struck me kinda' hard, so I decided that I'm not going to be a shitty customer anymore, EVER, because these acts caused me mental harm, even when I managed to achieve my goal... it's not worth it.
LONG STORY SHORT nowadays whenever I have a warranty problem I think twice about even sending back the product. If I really need it repaired or replaced, then I choose the least stressful method and patiently wait for my turn to get my product repaired/replaced. No more phone calls or emails asking when it's ready.
As a side note, this behaving nicely crap had some unintended consequences too. Once I ordered a very cheap Gigabit switch from a local store and didn't contact them for two months, just to be nice, because I knew they were professionals. As it turned out they forgot to (or couldn't) contact me AND many others who ordered the same product cancelled ... so when I visited 2 months later and asked about it, they had like 20 of these switches on the shelf and said that people weren't picking them up. They are good switches and I could have sold them all with a profit, no problem, if I actually called them in time and bought them all. SO in this case the store lost some shelf space and maybe a hundred bucks because of my patience and niceness ... go figure 🤷♂️